Refund policy

We offer a 30-Day Return Policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. The item must be unworn or unused, with the original tags attached, and returned in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at: support@clovermart.com

If your return request is approved, we will provide detailed instructions on how to send your item back for a refund.

Please note that items returned without prior authorization will not be accepted.

For any return-related questions, you may contact us anytime at support@clovermart.com

Damages And Issues

We kindly ask that you inspect your order as soon as it arrives.

If your item is defective, damaged, or incorrect, please contact us immediately so we can review the issue and help resolve it promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Perishable goods, such as food, flowers, or plants

  • Custom or personalized items

  • Personal care products, such as beauty items

We also do not accept returns for:

  • Hazardous materials

  • Flammable liquids or gases

If you are unsure whether your item qualifies for a return, please contact us for clarification before submitting a request.

Additionally, we are unable to accept returns on:

  • Sale items

  • Gift cards

Exchanges

The fastest way to receive a replacement item is to return the original item first. Once your return has been approved, you may place a new order separately.

Please ensure the returned item meets all eligibility conditions:

  • Unused and unworn

  • With tags attached

  • In its original packaging

  • Includes proof of purchase

Refunds

Once your return has been received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@clovermart.com

Email: support@clovermart.com

Company Name: ONDIRA COMMERCE PTE. LTD.

Address: 3 COLEMAN STREET, #03-24, WYNDHAM SINGAPORE, PENINSULA SHOPPING, COMPLEX, SINGAPORE 179804

We will reply to emails within 12 hours during working/business days.