FAQS

We offer a variety of shipping options, including standard, expedited, and express delivery. Shipping times and costs vary depending on your location and the selected method.

UK orders usually arrive within 5–13 business days with Standard Insured Shipping. International delivery times vary by destination and customs processing. Shipping costs are calculated at checkout.

Once your order ships, you’ll receive a Shipment Confirmation email with a tracking number, which may take 2–3 days to become active.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package in real time on our website or the carrier’s website

If your package is delayed, please check the tracking information for updates. If it's lost or hasn't arrived within the estimated timeframe, contact our customer support team, and we’ll assist you in resolving the issue.

We accept returns within 30 days of purchase, provided the item is unused, in its original packaging, and accompanied by a receipt or proof of purchase. Some exclusions may apply.

To initiate a return, visit our Returns Center on our website or contact our customer support team. We will provide you with a return authorization and shipping instructions.

Return shipping costs may vary depending on the reason for the return. If the return is due to a defect or our error, we will cover the shipping costs. Otherwise, the customer may be responsible for return shipping fees.

Yes! If you’d like to exchange an item for a different size, color, or product, please contact our support team. Exchanges are subject to product availability.

You can place an order directly on our website by adding items to your cart and proceeding to checkout. Follow the prompts to enter your shipping and payment details, then confirm your order.

We process orders quickly, but if you need to make changes or cancel your order, please contact our customer support team as soon as possible. Once an order has shipped, modifications may not be possible.

After placing your order, you’ll receive a confirmation email with a tracking link. You can also log into your account on our website to check the status of your order.

If you receive an incorrect or damaged item, please contact our support team immediately. We will arrange for a replacement or refund and cover any return shipping costs if necessary.

Yes! We offer gift-wrapping services and the option to include a personalized message. Simply select the gift option at checkout and choose from our available wrapping styles.